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All of the questions we are asked most commonly, for your ease of use

What happens in the event of a power cut?

An emergency manual override feature that works on either the inside or both sides of the gate is included in each automation kit we offer. During the site visit, we will specify which one meets your specific requirements the best.

Typically, this manual release takes the form of a straightforward key that lets go of the motor drive, allowing the gate(s) to be opened and closed until the problem can be fixed.

How do my visitors leave?

It may sound daft, but this question can easily be overlooked! There are a number options to consider both in terms of security and convenience.

You can let persons out by your remote control hand set, activate the gates from the house via the intercom, fit a exit push button, fit an exit code pad, install an induction ground loop set for ‘auto exit’.

Do You Deliver to My Address?

Yes, all the product supplied and manufactured by AGD Systems are delivered to the address stated at the point of order. and all quotes from AGD Systems will include delivery details and costs.

Can I Book a specific Delivery Date?

Yes, however due to the gates all being custom made we offer an approximate date of product completion but can arrange a specific date for delivery once the gate production has been completed.

Who should I contact if I need help?

You can contact us via Telephone: 01933 229123, Email: enquiries@agdsystems.co.uk or alternatively you can contact us view the Contact us button on our website.

Where can I find the Terms and Conditions?

AGD Terms and Conditions can be found on the bottom of every quote, via the “Terms and Conditions” Link and via the "Terms and Conditions" link in the footer of our websites.

Why Should I Buy a Gate from AGD Systems?

We are well established gate company with 30+ years’ experience, we supply and install gates with wide range of selection based on customer needs, we update customer during project process. We confident with our high-end product to give 12month warranty for peace of mind.

More information about AGD Systems

How Long Does It Take for Delivery of The Gate?

From the day of order between 10-12 week to complete the project. 2-3 weeks for drawing, 6 weeks production, we book in installation once we know exact date of gate delivery and minimum 4 days for installation required.

Returns And Refunds:

14.1 Before We begin to provide the Services or the Goods are delivered, and provided you are a consumer not in the course of a business you have the following right to cancel an Order for Goods (other than made-to-measure Goods) and/or Services, including where you choose to cancel because We are affected by an Event Outside Our Control or We change these Terms under clause 3.1 to your material disadvantage:

(a) You may cancel any Order for Goods and/or Services within 14 days of placing an Order where the order was made at your home or through computer in your home and you have not signed a waiver. We will confirm your cancellation in writing to you.

(b) If you cancel an Order under clause 14.1(a) and you have made any payment in advance for Services that have not been provided to you, or Goods that have not been delivered to you, we will refund these amounts to you.

(c) Where you have cancelled an Order because of Our failure to comply with these Terms (except where We have been affected by an Event Outside Our Control), you do not have to make any payment to Us. This does not affect your statutory rights and you can obtain advice from your local Citizens Advice Bureau or Trading Standards Office.

14.2 Unfortunately, as the made-to-measure Goods are made to your requirements, you will not be able to cancel your Order once made (but this will not affect your legal rights as a consumer in relation to made-to-measure Goods that are faulty or not as described).

14.3 If you have placed an Order with us, you may cancel the Order within 48 hours of placing the Order provided, we have not commenced the Services and/or delivery of the Goods.

14.4 You may also cancel the Order because We are affected by an Event Outside Our Control or We change these Terms under Clause 3.1 to your material disadvantage.

14.5 Any cancellation under Clauses 14.3 and 14.4 can be done by contacting Us and we will confirm the cancellation in writing to you.

For more information on our returns please see our Terms and Conditions

Can I order spare parts?

AGD Systems do not currently offer spare parts, the only parts we offer are provided with the installation project.

Will my gate carry any warranties or guarantees?

New Systems installed by AGD Systems will have a 2-year guarantee and parts warranty subject to systems being serviced annually. An electric gate system is a machine which needs servicing like most mechanical items do and it is particularly important to have the safety detection systems checked and all pressure settings checked on a regular basis.

Some aluminium gates we offer can carry up to a 25-year warranty on finish and many carry exceptionally long guarantees because of their natural stability and corrosion resistance

NB: Our warranty does not cover batteries, nor does it cover previously installed automation, gates, posts, piers, or other related items by other companies. 

Which type of gate system is best for me?

When looking for a solution that meets your exact requirements, there are a lot of things to think about.

Security, ease of use, aesthetics, privacy, automation type, and property access will all be taken into consideration. Once we have discussed your requirements and priorities. We will be able to recommend the best gate solution once we know what you want.

Will I need planning permission?

Usually not, but if you live in a conservation area or have a listed building, you may need planning permission. It's a clever idea to check with the local planning department in your area.

You are responsible for obtaining the appropriate Planning Permission. Before any work begins, we recommend being open with the planning authorities. Retrospective permission is expensive and rarely successful after an event.

To comply with listed building consent, specific gate designs may be required in certain locations; typically, we can supply these designs. Steel designs have also been requested in the past for listed buildings and conservation areas, though timber is the most common specialist request.

Do Prices Include VAT?

All quote provided by AGD Systems state the VAT visibly on the final cost

Which Cards Do You Accept?

We accept payment using all major credit and debit cards, but cannot except American Express.